Software vendors may also fix bugs by issuing patches — small software updates that address known problems. Even if you're using the most current version of the software, there may be a more recent patch available for that version. Viruses, spyware, and other forms of malicious software or "malware" can cause software to freeze, crash, or quit working entirely.
If tips 1 through 8 haven't helped solve your software problem, you may also want to scan the computer using both antivirus and anti-malware tools to find and remove viruses and malware. Use the most thorough scan mode available, and remember to restart your machine if the antivirus or anti-malware programs found any threats.
Some organizations may choose to install personal firewall software on each computer, rather than a centralized hardware or software-based firewall.
Personal firewalls can be an important line of defense against hackers and other security threats, but they can also cause software conflicts. Firewalls frequently display messages asking whether it should allow a program to run or block it. Therefore, it's possible to accidentally tell the personal firewall to block a program from running. Check the firewall's settings to see if the problematic software was added to the firewall's list of programs to block. If so, change the firewall's settings to allow the software to run, then check to see if you're still having issues with your software.
Some software malfunctions can be caused by OS settings or other system problems. Windows and Mac operating systems both offer a troubleshooting environment known as Safe Mode. Safe Mode disables non-critical applications and processes, which theoretically makes it easier to isolate problems. Most Windows computers allow you to enter Safe Mode by pressing the F8 key as your computer is booting up.
On a Mac, enter Safe Mode by pressing the Shift key while your computer boots up or immediately after it boots up. Once your computer is in Safe Mode, launch the problematic software and try to replicate the problem you had while your computer was in normal mode. If you don't have the same problem in safe mode, there's a good chance that the issue was caused by your OS or another program, not by the application you are troubleshooting. As a final troubleshooting step, you might defragment your computer's hard drive.
Defragmenting rearranges your hard drive's file structure so that the system runs more efficiently. Defragmenting will probably be most useful if you're experiencing overall sluggishness on your computer, because defragmenting is meant to make your entire system run faster. Note that defragmenting a hard drive applies primarily to Windows-based computers. FlowBreeze runs on Windows only.
Sorry - we are not able to provide a Mac-compatible version. If you have previously installed FlowBreeze, you must uninstall the older version before installing the updated one.
Per User Installation The default installer does not require administrative privileges and will install for only the currently logged in user. Click the 'Excel Options' button in the left menu. Click 'Add-Ins' in the left menu of the Excel Options window.
Click the 'Manage' drop down, select 'Disabled Items' from the list, then click the 'Go…' button. If FlowBreeze is listed, select it and click the 'Enable' button, then restart Excel. Excel Click the Office Button in the upper left corner of Excel. Click the 'Excel Options' button on the bottom-right corner of the window.
If FlowBreeze is listed, make sure the checkbox next to it is checked. Check the security settings Excel - Click the File tab on the Excel ribbon. Click "Trust Center" on the left navigation panel. Click the "Trust Center Settings" button. Suppose we have a troubleshooting topic that contains several possible reasons that may cause the problem, and a solution for each reason:. For each check, like checking whether the filter is clean or the draining hose is twisted, there is a separate topic that explains how to perform the check:.
Because the content repository includes the information about all product models, only relevant topics should be automatically picked up when assembling them into a troubleshooting procedure for a specific model. The diagram generated from the automatically assembled topics looks something like this the styling and colors are configurable :. Depending on the configuration, the diagram can be clickable so that clicking a check on the diagram will bring up a topic describing how to perform this check.
For the rest of us, visual problem-solving involves executing the following steps in a visual way:. Learn more about the steps involved in the problem-solving process. Words pack a lot of power and are very important to how we communicate on a daily basis.
Using words alone, you can brainstorm, organize data, identify problems, and come up with possible solutions. The way you write your ideas may make sense to you, but it may not be as easy for other team members to follow. When you use flowcharts, diagrams, mind maps, and other visuals, the information is easier to digest. Your eyes dart around the page quickly gathering information, more fully engaging your brain to find patterns and make sense of the data.
So you know there is a problem that needs to be solved. Do you know what that problem is? Is there only one problem? Is the problem sum total of a bunch of smaller problems? You need to ask these kinds of questions to be sure that you are working on the root of the issue. To help you identify the problem, use a mind map.
Mind maps can help you visually brainstorm and collect ideas without a strict organization or structure. A mind map more closely aligns with the way a lot of our brains work—participants can bounce from one thought to the next defining the relationships as they go.
Mind mapping to solve a problem includes, but is not limited to, these relatively easy steps:. Alternatively, you could use mind maps to brainstorm solutions once you discover the root cause. A mind map is generally a good tool for non-linear thinkers. However, if you are a linear thinker—a person who thinks in terms of step-by-step progression—a flowchart may work better for your problem-solving strategy.
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