How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. LemP Volunteer Moderator. In reply to WillHavoc's post on April 28, If you haven't done that, do the following: Disconnect your printer Go to Devices and Printers Click any icon in the "Devices and Printers" category if you have NO items in this category, post back for alternate directions Click on the "Print server properties" link that appeared in the toolbar of Devices and Printers when you clicked on the link in 2 Click the "Drivers" tab Click the "Add" button When the "Add Printer Driver Wizard" opens, click Next Select the operating system s and click Next In the "Printer Driver Selection" window, click HP in the left pane and scroll through the right pane.
Slow your scrolling when you get to the Deskjet section. Go have lunch. When you come back, look again and Deskjet Series should now be present. Click Next and then click Finish. Connect your printer and it should install properly. In reply to LemP's post on April 28, Long story short..
Give it a try on your PC! You only need to do this once to guarantee a faster support experience at any time. Learn more. HP Support Solution Framework is downloading. Locate the file in your browser window, and double-click to begin installing. Wait until the installation has finished then click on continue. Visit the product home page for more support options.
The PC you are currently using does not match the PC you have selected. To detect drivers for the PC you have selected, initiate detection from that PC or click on "All Drivers" below and download the drivers you need. Driver detection is temporarily unavailable. Please try again later.
HP has scanned your product but currently has no suggestions for driver updates. The list of all available drivers for your product is shown above. HP encountered an error while trying to scan your product. Please verify your product is powered on and connected, then try again in a few minutes. Or, view all available drivers for your product below. Not sure which drivers to choose? Let HP identify any out-of-date or missing drivers and software.
The list of recommended drivers for your product has not changed since the last time you visited this page. Select registration option. Error: Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions.
HP Customer Support. Select your model. How does HP install software and gather data? Search all support. Warranty status: Unspecified - Check warranty status Manufacturer warranty has expired - See details Covered under Manufacturer warranty Covered under Extended warranty , months remaining month remaining days remaining day remaining - See details Serial number: Product number: Warranty end date:. Warranty status types. Warranty types.
Verify product. It matches the product: Would you like to view the product details page for the new product? Unable to determine warranty status. We are unable to determine your warranty status for the product and serial number provided.
Change your product. Example error formatting. Select a location. Europe, Middle East, Africa. Asia Pacific and Oceania. Select a language. Confirm Back. Check your warranty.
This product cannot be identified by Serial Number alone. Please enter a Product Number to complete the request. By completing and submitting this form you consent to the use of your data in accordance with HP's Privacy statement. You can find it either on the back of your laptop, inside the battery compartment or under the cover on the back of the laptop.
Sample product label. Find your serial number using a keyboard command. If your laptop is currently functioning you can find the serial number by using a simple keyboard command.
Artboard 2. Depending on your desktop model you can find it on the side, top, front or back of the computer. For All-in-One PCs you will find it on the back. If your computer is currently functioning you can find the serial number by using a simple keyboard command. Need help? Locate the product label. For almost all HP products, the product information label can be found from one of the following locations : A label attached to the product usually on the underside Laser etching on the surface of the product Inside the battery compartment A purchase invoice or receipt Product packaging or shipping box Documentation that came with the product.
Examples of where to find your product information label. Select a location.
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